Privacy Policy
Introduction
Ghar Se ("we", "our", or "us") operates a mobile marketplace that connects buyers with home-based sellers across South Asia (including countries such as Pakistan, India, Bangladesh, Afghanistan, Nepal, and Sri Lanka). This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use the Ghar Se app.
Information we collect
Account information: name, phone number, city, and profile photo when you register or edit your profile. Sign-in uses your phone number and password (an internal account identifier may be created from your phone for authentication). You may also sign in with an email if one is linked to your account. Seller information: neighborhood / service area, bio, skills, services, work posts, starting price details, and images you upload. Order & chat data: delivery addresses you provide for orders, payment method preference (for example cash on delivery, JazzCash, EasyPaisa, or other), messages, chat images, and delivery or payment proof images shared to complete an order. Usage data: likes, saves, profile views, service views, orders, messages, complaints / support messages, warnings, and other in-app actions needed to run the platform. Device & location: approximate city from your profile or device location when you allow location access. Sellers may also store precise map coordinates for their listing pin. Notifications: device push tokens so we can send service-related alerts (orders, chat, admin or support notices, and important announcements). Guest use: you may browse some public listings without an account. Creating an account is required for chat, orders, profile features, and notifications.
How we use your information
We use your data to create and manage your account, show relevant sellers and services in your area, process orders, enable chat between buyers and sellers, host and deliver images you upload, improve app performance, prevent abuse and fraud, handle complaints and support requests, moderate the marketplace, and send important service-related notices.
Sharing of information
Your public seller profile, services, and work posts are visible to other users. Buyers and sellers who share an order or conversation can see the information needed to fulfill that relationship (for example order details and chat messages). Platform admins may access complaints, support messages, and related records to keep the community safe. Sellers control whether their phone number and exact map pin are public (Profile / Edit Profile). When phone is private, other users do not see the number on the seller page. When location is private, buyers still see the seller city, not precise GPS. We do not sell your personal information. We may share data with trusted infrastructure providers that help us operate the app, including: • Supabase — authentication and database services • Our application backend (hosted on Railway) — marketplace APIs, notifications delivery queue, and admin tools • Cloudinary — image hosting and delivery for photos you upload • Expo and Google (including Firebase Cloud Messaging on Android) / app store platforms — app distribution, push delivery, and basic operational diagnostics We may also share information when required by law or to protect users and the platform.
Data retention & security
We keep your information while your account is active and as needed to provide the service, comply with legal obligations, resolve disputes, or complete a deletion request. Some transaction or safety-related records may be retained or anonymized where needed for fraud prevention and legal compliance. We use reasonable technical and organizational measures to protect your data (including encrypted connections), but no system is completely secure.
Your choices
You can update profile details in the app (Settings → Edit Profile). You can delete your account in the app: open Settings → Delete Account. This starts deletion and removes or anonymizes personal data according to our deletion process. Sellers can turn off public phone and exact map location from Profile or Edit Profile. You may disable location or notification permissions in your device settings at any time. Logging out also clears this device’s push token from our notification list when the request succeeds. You may also email support to ask questions about your data or deletion status.
Children
Ghar Se is not intended for users under 13. If you believe a child has provided us personal information, please contact us so we can take appropriate action.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will change when we do. Continued use of the app after changes are posted means you accept the updated policy.
Contact
Questions about privacy can be sent to samsshah77@gmail.com.